(Category) (Category) NetMAXFAQ :
Installation
Answers to questions and help with problems that may be encountered during the Installation Process.
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Subcategories:

Answers in this category:
(Answer) My NetMAX will not boot off of the CD.
(Answer) I cannot boot from the NetMAX boot floppy.
(Answer) My NetMAX cannot find a compatible Ethernet card.
(Answer) My NetMAX tells me I do not have enough memory (RAM).
(Answer) I do not know which IP address to give the NetMAX.
(Answer) What do I do when I hear the NetMAX beeping at me about once every five seconds?
(Answer) The NetMAX is waiting for an IP address (it is beeping), and I have pinged it, but it does not respond.
(Answer) "No keyboard attached, press F1 to continue" error message appears.
(Answer) "Not a NetMAX CD-ROM" error message appears.
(Answer) "Cannot find NetMAX CD-ROM" error message appears.
(Answer) My NetMAX stops responding because it goes to sleep.
(Answer) "Floppy version does not match CD-ROM version" error message appears.
(Answer) "Cannot find FTP site" error message appears.
(Answer) "No hard disk available" error message appears.
(Answer) "Not enough space" error message appears.
(Answer) Onto which hard drive do I install NetMAX?
(Answer) The installation pauses at .03-.05% during system extraction.
(Answer) My browser says "document contains no data".
(Answer) "Host is not responding" browser error.
(Answer) The install message tells me to remove the CD-ROM and floppy but I cannot get the CD-ROM drive open.
(Answer) What do I enter for default router?
(Answer) What do I enter for Netmask?
(Answer) I closed my browser by accident. How do I get back to the installation?
(Answer) "Cookie not found" error message appears.
(Answer) "Lost connection to server" error message appears.
(Answer) Is a netmask always required when user is prompted to provide an IP address from the console during install or upgrade?
(Answer) The NetMAX software finds an Ethernet card, but on the console I keep seeing "xxx device timeout". What does this mean?
(Answer) I'm having trouble entering my NetMAX License Number.
(Answer) What multi-port serial cards are supported by NetMAX?
(Answer) I am having a problem with a 16650 serial chip
(Answer) What is the /netmask option?
(Answer) Installation onto non-primary hard drive: Installation Fails (RH52Pv2.0)
(Answer) The boot floppy that came with L22Pv2.2 causes version errors.
(Answer) Can I use the Overlay Install Method to install NetMAX over an existing Red Hat system?
(Answer) Problems booting LILO with large (20+GB) IDE hard drives.
(Answer) How do I use a driver diskette for my unsupported devices?
(Answer) How do I create a NetMAX Installation CD from the netmax.iso?
(Answer) How do I register and activate my NetMAX Software?

(Answer) (Category) NetMAXFAQ : (Category) Installation :
My NetMAX will not boot off of the CD. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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This probably means that your computer is not capable of booting off of a CD-ROM.

NetMAX version 2.x - 3.x

Place the boot floppy distributed with the NetMAX in the floppy drive and place the NetMAX CD-ROM in the CD-ROM drive at the same time. Then restart.

NetMAX version 4.0x

Since there is no boot floppy for NetMAX 4.0x, you will need to get your machine to boot off the CD. First, go into your BIOS at startup and attempt to make the CD-ROM drive the first boot device. The BIOS is normally opened by typing DELETE or F2 or another key at startup. If you are not able to choose the CD-ROM drive as your first boot device, you may be able to update your BIOS. Check the computer manufacturer's website, or call their support number to determine this. If all else fails, you may have to replace your motherboard, or purchase a hardware disk controller that is capable of booting off a CD.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
I cannot boot from the NetMAX boot floppy.
Applies to: NetMAX FreeBSD Bld475 
            NetMAX Linux 2.0.37 - 3.x

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There are several possible reasons for this problem:

1. Your boot floppy is damaged. Try making another floppy (see the FAQ, "How do I make a new boot floppy?" in the "All Versions" section). Make sure to use a new 1.44MB 3.5" floppy and make sure you copy from the same NetMAX version as you want to boot.

2. Some of your hardware is set up differently from the NetMAX software expectations. Reboot using the floppy again, and use the Advanced Configuration described in Appendix A of the NetMAX QuickStart Guide.

3. Your PC's BIOS (Basic Input Output System) is set so that your machine does not boot off of a floppy. Consult your computer's documentation for controlling the BIOS settings.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
My NetMAX cannot find a compatible Ethernet card.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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You must have a NetMAX-supported Ethernet card installed in your computer before you can install the NetMAX software. To see if your Ethernet card is supported, look in the Ethernet Adapter table in Appendix A of your QuickStart Guide (FreeBSD BLD475) or Linux Installation Manual. This table specifies whether your Ethernet card is supported by the NetMAX and in what configuration (IRQ, I/O address, and memory range). Reboot your NetMAX and use the Advanced Configuration described in Appendix A to determine if your Ethernet card can be configured differently.
For all current versions of NetMAX, look at the product page for your version of NetMAX on www.netmax.com to see a list of supported Network Interface Cards.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
My NetMAX tells me I do not have enough memory (RAM). 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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NetMAX version 3.x

If you have less than 32 MB of RAM, you will need to install more. NetMAX requires a minimum of 32 MB of RAM. If you think you have at least 32MB, you might have a machine (such as a Compaq) which does not report the available memory correctly when probed. If you have one of those machines, you will need to use -m or -M options in the advanced configuration installation procedure. See "How to Install Using the NetMAX Advanced Configuration" in Appendix A of the QuickStart Guide.

NetMAX version 4.0x

For this version of NetMAX, you will need at least 64 MB of RAM. You should never need to specify the amount of memory you have for this version, either. We do recommend at least 128 MB, and possibly more, depending on what you want to use the server for. NetMAX requires no more than 64 MB to run, however.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
I do not know which IP address to give the NetMAX. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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If you are installing the NetMAX onto an existing network, you will need to assign it an IP number not used by any other machine on the network.

If you own or have already established a block of IP addresses provided by your ISP, select one of those.

Otherwise, you can use any of the predesignated non-routable IP numbers detailed below. A non-routable address is an address that cannot access the Internet directly, but is sufficient for setting up an internal network. If you want to access the Internet, your ISP will provide you with an address to use in addition to the non-routable IP numbers. You can then use the NetMAX as an "address translator" to provide the other machines on your network with access to the Internet, provided that the NetMAX is used as your Internet access point.

Remember that you can always change your IP address at a later time.

Blocks of non-routable IP addresses to choose from:

10.0.0.1 to 10.255.255.254 with a Netmask to 255.0.0.0, resulting in more than 16 million usable addresses.
192.168.0.1 to 192.168.255.254 with a Netmask to 255.255.0.0.

DO NOT USE 10.0.0.0, 10.255.255.255, 192.168.0.0, or 192.168.255.255.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
What do I do when I hear the NetMAX beeping at me about once every five seconds?
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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The NetMAX is waiting to get its IP address assigned to it. Read "Starting the NetMAX Console Installer" or "Starting the NetMAX Remote Installer" in the NetMAX QuickStart Guide.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
The NetMAX is waiting for an IP address (it is beeping), and I have pinged it, but it does not respond.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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This applies only to doing a headless install.

Make sure that the machine from which you are pinging is on the same network as the NetMAX. Make sure that the NetMAX is plugged in to your Ethernet, and check your Ethernet cables. Check that the LEDs on your Ethernet card, if available, are lit up.

If you are using the method of pinging using the "special" MAC address of 1:2:3:4:5:6, you will not see any ping responses. However, the NetMAX beeping should stop. If you are still having problems, try the ping again. Also, try the following command, which substitutes 20 for the 5:

ping -n 20 NetMAXIP
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"No keyboard attached, press F1 to continue" error message appears.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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For a headless install:
Plug a keyboard into the PC that will be your NetMAX, and then adjust your BIOS settings so a keyboard is not required upon booting. Consult the BIOS documentation that came with your computer for more information.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Not a NetMAX CD-ROM" error message appears. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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You do not have the NetMAX CD-ROM in the drive or another CD-ROM is interfering. Remove any extra CDs from other CD-ROM drives.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Cannot find NetMAX CD-ROM" error message appears.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
The NetMAX could not detect its CD-ROM. Make sure the CD-ROM is in the drive and reboot. If the disk is in the drive, you may need to verify your hardware configuration and perform an advanced installation. See Appendix A of the NetMAX QuickStart Guide.
(Answer) (Category) NetMAXFAQ : (Category) Installation :
My NetMAX stops responding because it goes to sleep. 
Applies to: All versions of NetMAX
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Consult your computer's Owner's Manual to determine how to disable power management.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Floppy version does not match CD-ROM version" error message appears.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 3.2
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Your boot floppy must be created from the same NetMAX software version as is on the CD-ROM. If you do not have a boot floppy already for the CD-ROM version that you are currently using, create one by following the directions at the FAQ, "How do I make a new boot floppy?" in the "All Versions" section of this FAQ.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Cannot find FTP site" error message appears. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 and earlier
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There is either no route to the specified FTP site, or the site is not set up for NetMAX downloading. Install your NetMAX using the CD-ROM.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"No hard disk available" error message appears. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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Make sure that NetMAX supports your hard disk hardware. This includes both your hard disks, as well as the controller you are using. Check the "Default Installation Requirements" (in the Support section of this website, or in Appendix A of the NetMAX QuickStart Guide.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Not enough space" error message appears. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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You need to use a larger hard drive for installation.

For NetMAX 2.x

A minimum of 500MB is required for installation, and a minimum of 200MB free is required to run from CD-ROM on a FAT Partition.

For NetMAX 3.x

A minumum of 1 GB of hard disk space is required for installation.

For NetMAX 4.0x

A minimum of 2 GB hard disk space is required for installation.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
Onto which hard drive do I install NetMAX? 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
In order to have your system boot the NetMAX's disk, it must be available to the BIOS. The list of BIOS drives available to boot off of is system-dependent. Please install the NetMAX software onto one of the BIOS-available drives. You may need to install a boot manager if you do not install it onto the first BIOS drive. For instructions on installing the boot manager, read "Completing the NetMAX Remote Installer > Repair Mode" in the QuickStart Guide.
(Answer) (Category) NetMAXFAQ : (Category) Installation :
The installation pauses at .03-.05% during system extraction. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 and older
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At this point in system extraction, there are many small files being created. You should see that the extracted file count is going up even though the percentage remains the same.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
My browser says "document contains no data". 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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Reload the page using your browser's reload function.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Host is not responding" browser error.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 3.0
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The http address entered in the browser must have the port 5150 in the address and the IP address should be correct. For example: http://NetMAXIP:5150/


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(Answer) (Category) NetMAXFAQ : (Category) Installation :
The install message tells me to remove the CD-ROM and floppy but I cannot get the CD-ROM drive open.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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Wait for the NetMAX to start emitting a continuous tone, and then remove the CD-ROM.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
What do I enter for default router? 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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If you have an established network, use the router already set up for that network. If you do not have an established network, leave it blank.

If you do have an established network, but don't know what to set this to, speak with your network administrator or internet service provider.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
What do I enter for Netmask? 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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If you have a set of IP addresses, your Netmask will be based upon the set of addresses that you own. If you are going to be setting up your own internal network using non-routable addresses, you will need to determine the netmask based on the number and range of IP addresses you are going to use.. See "Setting Up the LAN" in the online help for more information.

Also, see the Network Administrators Guide for more information on netmasks.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
I closed my browser by accident. How do I get back to the installation?
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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Open a browser program, then reenter the address of the NetMAX that you had originally entered to start the installation. If the installation is already in progress, it will automatically take you to the installation progress page.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Cookie not found" error message appears. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 3.1
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Reenter the URL from scratch:

http://NetMAXIP:5150/


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(Answer) (Category) NetMAXFAQ : (Category) Installation :
"Lost connection to server" error message appears. 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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Reload the page using your browser's reload function.

For NetMAX 3.2 and above, check your SSL settings. In Internet Explorer, this means turning off SSL 3.0. Sometimes you may need to clear your certificates, or exit and reopen your browser.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
Is a netmask always required when user is prompted to provide an IP address from the console during install or upgrade?
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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When a user is prompted to provide an IP address from the console during the installation, upgrade, or repair process, an IP/netmask pair can be provided. If it is a Class C network, a netmask does not need to be provided because the default is 255.255.255.0. If it is other than a Class C network, a netmask needs to be provided.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
The NetMAX software finds an Ethernet card, but on the console I keep seeing "xxx device timeout". What does this mean?
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 3.0
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For ISA-based Ethernet cards only: The IRQ setting that the Ethernet card is using is different from that which the NetMAX expects. Reboot your NetMAX and use the Advanced Configuration described in Appendix A of the QuickStart Guide to change it.

For all other Ethernet cards: The default media selection (10BaseT, AUI, or ThinkNext [10Base2]) which is set up in your Ethernet cards PROM may not have been detected correctly. Use your Ethernet card's configuration software to insure that the media selection is correct.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
I'm having trouble entering my NetMAX License Number.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
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Your 24-character NetMAX license number is given to you divided into 4 sets of 6 characters to make it easier to read. Enter just the 24 characters, with no spaces, no hyphens.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
What multi-port serial cards are supported by NetMAX? 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.x - 4.0x
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AST/4 in shared IRQ mode, ARNET 8 port in shared IRQ mode, BOCA 4/8/16 port cards in shared IRQ mode, Cronyx/Sigfgma multiport sync/async, RISCom/8 multiport card, SCCSI Usenet II in shared IRQ mode, STB 4 port i shared IRQ mode,
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
I am having a problem with a 16650 serial chip 
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37
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This chip is not supported by the current NetMAX.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
What is the /netmask option?
Applies to: All versions of NetMAX
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When a user is prompted to provide an IP address from the console during the installation, upgrade, or repair process, an IP/netmask pair can be provided. If it is a class C network, a netmask does not need to be provided because the default is 255.255.255.0. If it is other than a class C network, a netmask needs be provided.

The proper form for the entry is: 

  192.168.0.1/255.255.255.0
    or
  192.168.0.1/24
    or
  192.168.0.1/0xffffff00

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(Answer) (Category) NetMAXFAQ : (Category) Installation :
Installation onto non-primary hard drive: Installation Fails (RH52Pv2.0)
Applies to: NetMAX Linux RH52P v2.0
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Installation actually didn't fail, it was reported that it did because without further setup (installation of a boot manager onto primary hard drive) it will not work.

Solutions: 1) If SCSI, go to SCSI BIOS and set the boot drive to the installed drive

OR

2) Run the CD in Repair Mode, and install a boot manager onto the primary drive.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
The boot floppy that came with L22Pv2.2 causes version errors.
Applies to: NetMAX L22Pv2.2
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The L22Pv2.2 version of NetMAX should not have come with a boot floppy.

If a boot floppy was included, please don't use it, as it was a packaging mistake.

If you can't boot from the CD, please put your L22Pv2.2 CD in a workstation and read the INSTALL.HTM for instructions on making a boot floppy.

(Answer) (Category) NetMAXFAQ : (Category) Installation :
Can I use the Overlay Install Method to install NetMAX over an existing Red Hat system?
Applies to: NetMAX Linux version 2.0 - 2.2
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The RH52Pv2.0 Linux version of NetMAX can be installed over an existing Red Hat 5.2 system.

The L22Pv2.1 Linux version or the L22Pv2.2 Linux version of NetMAX can be installed over an existing Red Hat 6.1 system, but you'll need to answer "Y" to the question "Would you like to install the NetMAX kernel?"

No other version of Red Hat or NetMAX can support an Overlay Installation.

This information assumes that you have NOT upgraded the version of the Linux kernel that comes with your Red Hat installation.

Before you do an overlay installation, you may want to first consider whether you actually need to do an overlay installation, because it does make it quite a bit more difficult to administer your NetMAX product if you do an overlay installation.

You may want to look over the instructions for the Overlay Installation Method in the Installation Manual. If you look at the Post Configuration section, you will notice that you will have to manually maintain the files that NetMAX is allowed to overwrite when doing an Overlay Installation.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
Problems booting LILO with large (20+GB) IDE hard drives.
Applies to: All Linux versions of NetMAX
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If your system installs OK but fails to boot displaying only

LI

You may have a BIOS that does not properly handle large IDE hard drives. The manufacturer of the drive should have instructions for resolving such situations. Usually there is a specific drive geometry (cylinders heads and sectors per track) that you can configure manually in your BIOS to solve this problem. Once the BIOS is configured properly and the NetMAX system boots you are done (you do NOT need to install any drivers or software provided by the manufacturer).

You can usually see how the Linux OS is seeing the hard drive's geometry during installation by following these commands:

  1. From the console, boot from the installation CD-ROM.
  2. When it starts asking for the IP type (static, DHCP, None), hit CTRL-C.
  3. Enter: chroot /CDROM/NETMAX and press ENTER.
  4. You should see a "#" prompt.
  5. Enter: fdisk -l /dev/hda and press ENTER.

Another way is to cat /proc/ide/hda/geometry

Note: The manually configured drive geometry will usually define a small drive this is OK once the system has booted the full drive capacity will be available.
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(Answer) (Category) NetMAXFAQ : (Category) Installation :
How do I use a driver diskette for my unsupported devices?
Applies to: NetMAX L22Pv3.2 - 4.0x
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NetMAX version L22Pv3.2 and up allow you to load kernel module drivers during installation so that you can add support for unsupported devices at the time of installation. This is particularly useful for adding support of SCSI or IDE controllers, so that NetMAX can be installed on hard disk drives connected to those controllers. Before this capability, you would need to install NetMAX on a standard, supported device, and then use the unsupported controller for additional storage space, because you couldn't put NetMAX on it at the time of installation.

Adding kernel module devices is done similar to using the conf.modules file in Linux. You will need to create a DOS formatted floppy with the kernel module on it along with a file with the name of each module to load in the order that you want it loaded.

Step 1: Acquire a kernel module driver for your device from your hardware manufacturer or reseller. The NetMAX verion L22Pv3.2 has a 2.2.18 Linux kernel. That information may help you to select the appropriate driver.

Step 2: Format a DOS dikette (1.44MB format floppy with FAT-16), and copy the kernel module files onto the diskette (the .o files). You will probably want to do this on a windows machine.

Step 3: Next, you'll need to create a text file with UNIX end of line characters that has the name of each module that you want to load on a seperate line. The name of the file should be "modules" and placed in the main directory along with the drivers. For example, your disk might contain a new tulip driver (tulip.o) and a compaq driver (cpqarray.o). You might create your modules file to contain the following two lines: 

tulip.o
cpqarray.o

It may be easier to get UNIX end of line character (nl as opposed to cr,lf) by using a HEX editor (intead of a regular text editor like notepad). Or even easier would be to mount the floppy on a Linux machine and create the file in vi. 

mount -t msdos /dev/fd0 /mnt
vi /mnt/modules
umount /mnt

Step 4: When booting from the CDROM or boot floppy during installation, there will be a boot prompt where you will have 30 seconds to type something in or the default kernel will be loaded. This prompt will say "Wait 30 seconds for automatic boot or press ENTER to continue immediately". At this prompt, type the following: 

linux driver

Step 5: You will be prompted for the driver diskette with "Please insert the UNSUPPORTED MODULES FLOPPY into the drive and press Enter". At this time, insert the floppy that you made and press the ENTER key.

The NetMAX will load your drivers, or give you warning or error messages stating the nature of the problem loading the drivers, then request for you to remove the driver diskette.

Step 6: Return to your Installation Instructions as provided in the Manual.

Step 7: If the driver you installed was for a hard disk drive controller, you will probably want to add this module to /etc/rc.sysinit to be loaded every time on reboot, as this is not yet done automatically.

To do this, copy the kernal module device driver into the /lib/modules/2.2.18/block directory and run the depmod command: 

depmod -a

Now add lines similar to the following in your /etc/rc.sysinit file under the "# Add raid devices" section. For this example, the name of our driver is cpqarray.o 

if [ -f /lib/modules/2.2.18/block/cpqarray.o ]; then
        action "Starting up Compaq Controller." /sbin/modprobe cpqarray
fi


Also, note that some drivers get updated from time to time to support more devices. If the driver is already on the CD, you will not be able to use the driver diskette method to load a newer copy of it. There are work arounds for some hardware issues. Please see the NetMAX user forums for more information on these.

Note that the simplest method is often to purchase hardware that is on our compatibility lists in the first place. This can save a great deal of time and effort compared some trying to get certain unsupported hardware devices working. The method above will not work for all hardware.

(Answer) (Category) NetMAXFAQ : (Category) Installation :
How do I create a NetMAX Installation CD from the netmax.iso?
Applies to: NetMAX 3.x - 4.0x
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Instructions for creating a NetMAX Installation CD.
  1. Purchase the downloadable version of the NetMAX product you would like.
  2. Download the file netmax.iso to your local hard drive. Simply click on the link to initiate this process.
  3. You will now need a CD burning program, a CD burner, and a blank CD to create the installation disk. There is a list of programs compatible with the .iso format at the bottom. Note that there may be programs not listed that will work.
  4. Install and run the CD burning program.
  5. Choose to create a CD from an image file. This procedure will vary from one program to the next, but all programs should accomplish the same task.
  6. After going through the procedure specific to your CD burning software, choose to burn the CD.
  7. When you are finished, label the disk NetMAX Installation CD.
  8. You may now boot your computer off the CD to initiate the installation process.
CD Burning Software that supports .iso files:
(Answer) (Category) NetMAXFAQ : (Category) Installation :
How do I register and activate my NetMAX Software?
Applies to: NetMAX version 4.0x and Add-ons
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When you first install NetMAX, you will be asked for a license number. This license number will have been provided to you via e-mail or on a colored sheet of paper.

After installing, you will then need to register your product. Registering is required for activating your product. If the product is not activated in 90 days, you will no longer be able to administer your NetMAX through the interface.

Please follow these steps for registering and activating your product:
  1. Navigate to: https://www.netmax.com/order/support/support.cgi
  2. Click on the link to create a new user if you have never done so before.
  3. Fill out the form with your information and your product's information.
  4. The license number will be that which you received when you purchased your product.
  5. The activation key can be found in the NetMAX interface. Log in to the Interface, and navigate to Home|System|License Management. The eight character activation key will be located at the bottom of the "Currently Installed License Numbers" frame.
  6. Keep this screen in NetMAX open for the final step of the activation process.
  7. Double check your e-mail address to ensure that it is entered correctly, and click the register button.
  8. The registration activation code will then be sent to the e-mail address you specified.
  9. On the License Management screen of the NetMAX Interface, click the pencil in front of the product you are activating.
  10. Enter the Registration Activation Code from your e-mail into the blank spot in the table.
  11. If you have multiple products, log in to the support database with your new account. Use the "Create Product" button to repeat this process for all your products.
  12. When all products have been registered and have their registration activation codes entered, click on the Approve button in the NetMAX Interface.
  13. Click on the Commit All button, and wait for the status bars to finish. When this process is complete, your NetMAX will be ready to go.

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