(Category) (Category) NetMAXFAQ :
Configuration
These are problems that could occur after the Welcome to the NetMAX page appears.
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Subcategories:

Answers in this category:
(Answer) "Insert disk and press any key" error message appeared on my NetMAX console when I installed NetMAX on my SCSI disk.
(Answer) I see the "Welcome to the NetMAX Installer" screen again.
(Answer) I have gotten past the template page, but nothing happens.
(Answer) "Missing operating system" error message appears.
(Answer) "Unable to connect to server browser" error message.
(Answer) I cannot find the city for my time zone on the clock tab.
(Answer) Are the user name and password case sensitive?
(Answer) How do I know which templates to select during setup?
(Answer) How long does it take for the NetMAX to perform its first commit?
(Answer) If I see red progress bars after the initial commit, what should I do?
(Answer) I got an alert "AppleTalk services failed to start". What shall I do?
(Answer) Can I use Unix utilities to update my user password database?
(Answer) Does NetMAX support YP (Yellow Pages) and NIS/NIS+ (Network Information Services)?
(Answer) Can I create more swap space on my NetMAX?
(Answer) After configuring a second Ethernet interface, one of my Ethernet interfaces seems to stop working.
(Answer) My SMC EtherPower (DEC 21041A) Ethernet card doesn't work!
(Answer) I'm having problems installing LILO from SCSI, help!
(Answer) Why can't my ISA card with a non standard address be detected?
(Answer) Why is LILO incorrectly detecting IDE drives in the BIOS table?
(Answer) My Adaptec 2940UW controller isn't working right. What's wrong?
(Answer) Why is my IDE hard drive experiencing timeouts?
(Answer) How do I set up my Diamond Video card for XWindows?
(Answer) Booting NetMAX gives you "LI" and hangs.
(Answer) How do I get my PCI modem to work with NetMAX?
(Answer) Problems with RH6.1 on Supermicro P6 motherboards
(Answer) When using Dialpad.com through my NetMAX Fire Wall, I can't hear the remote end of the connection.
(Answer) I can't get the "external" NIC on my NetMAX machine to connect to my ISP and the Internet.
(Answer) Why is my FreeBSD NetMAX machine detecting more devices than I have?
(Answer) How do I change the IP address of my NetMAX machine?
(Answer) Do changes made from the command line automatically appear in NetMAX?
(Answer) How do I enable telnet on my NetMAX machine?
(Answer) How do I change the hostname of my machine?
(Answer) How do I change the IP address(es) on my NetMAX machine?
(Answer) DSL/Modem and NetMAX

(Answer) (Category) NetMAXFAQ : (Category) Configuration :
"Insert disk and press any key" error message appeared on my NetMAX console when I installed NetMAX on my SCSI disk.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux   2.0.37
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You may have a combination of IDE and SCSI drives installed in your computer. Disable all IDE drives in your BIOS. Consult your BIOS documentation for assistance with this. The NetMAX will still be able to use your IDE drives, but you cannot boot off of them.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
I see the "Welcome to the NetMAX Installer" screen again.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux   2.0.37 - 4.0x
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If you see the "Welcome to the NetMAX Installer screen" again after installing, it means that the computer is trying to boot from the NetMAX CD or Boot floppy. Remove the boot floppy (if you used it) and/or the NetMAX CD-ROM and reboot.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
I have gotten past the template page, but nothing happens.
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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When installing, you must click COMMIT for the NetMAX to configure itself.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
"Missing operating system" error message appears.
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37
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Disable Large Disk Translation on your SCSI adapter. To do this, consult your SCSI controller's documentation.
Alternatively, you can install with large SCSI disk translation enabled. To do this,
  1.  Select Install on Selected Hard Disk from the NetMAX Remote Installer 
  2.  Make sure to select the Enable Large SCSI Translation option. 


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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
"Unable to connect to server browser" error message.
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37
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Possible reasons for this error message:
    You did not append the 5150 Port to the IP address. 
    The NetMAX is not turned on. 
    The NetMAX is not plugged into the network. 
    You have a problem with the Ethernet connection. 
    The NetMAX may not have finished booting 
You will know the NetMAX is finished booting when you hear beep-beep, beep-beep, beep-beep from the NetMAX.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
I cannot find the city for my time zone on the clock tab.
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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Choose a city that is in your time zone. Your city might not be specifically listed. For example, someone in Miami could correctly select New York because both cities are in the same time zone.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Are the user name and password case sensitive?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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YeS!
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I know which templates to select during setup?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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The easiest thing to do is to select all of the templates, so everything is set up for you. You can always go back at a later time and disable a function if you find you do not need it. All of the template functions are configurable through the interface. However, you cannot access the templates themselves after setup.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How long does it take for the NetMAX to perform its first commit?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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It should take between two and fifteen minutes, depending on the speed of your computer, and the version of the product you are installing.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
If I see red progress bars after the initial commit, what should I do?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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This is highly unusual. Check VIEW LOG and contact technical support at 1-734-668-2951.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
I got an alert "AppleTalk services failed to start". What shall I do?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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If your Network Interface Card (NIC) does not support multicast, AppleTalk services will not work. To see if this is so, follow the correct procedure below:

  1. For NetMAX 2.x. From the Unix command line, type: "ifconfig -au". On the first line of output there should be a "flags" field, look for "MULTICAST" as one of the flags.
  2. For NetMAX 3.x - 4.0x. From the command line, type: "ifconfig -a". Find the proper NIC (usually eth0 or eth1), and look at the fourth line down. These are the flags for that interface. See if "MULTICAST" is one of them.

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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Can I use Unix utilities to update my user password database?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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There are several Unix utilities for updating the user password database information that should not be used; chfn, chsh, and chpass.bsd (renamed from chpass). These will interfere with using the NetMAX interface to handle updating user password information.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Does NetMAX support YP (Yellow Pages) and NIS/NIS+ (Network Information Services)?
Applies to: NetMAX Free BSD Bld475
            NetMAX Linux 2.0.37 - 4.0x
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No, NetMAX does not support YP (Yellow Pages) and NIS/NIS+ (Network Information Services).
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Can I create more swap space on my NetMAX?
Applies to: NetMAX Free BSD Bld475 
            NetMAX L2.2Pv3.x - 4.0x
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**** For Free BSD BLD475 ****

Yes. To create more swap space on your NetMAX, perform these commands as "root".

1. Make sure you have enough space on /var (your system disk): df -k/var/swap

2. dd if=/dev/zero of=/var/swap/swap0 bs=1m count=5 The number "5" is how many megabytes of swap to add.

3. echo "/dev/vn0 /var/swap/swap0 swap" >> /etc/vntab If you do this more than once, use "vn1" the next time, "vn2" the third time, etc.

4. Add this line to the end to the /etc/rc.local file: /bin/test -r /etc/vntab && /usr/sbin/vnconfig -ae

It will be used automatically when the NetMAX boots. To enable it immediately, do "vnconfig -ae".

*** For Linux versions L2.2Pv3.x - L2.4P4.0x****

To create more swap space run these commands as root user.

1. touch /var/swapme

2. dd if=/dev/zero bs=1024k count=(RAM size) of=/var/swapme

Where (RAM size) is the amount of RAM currently installed.
For example if your system has 128Mb of RAM then: dd if=/dev/zero bs=1024k count=128 of=/var/swapme

3. mkswap /var/swapme

4. swapon /var/swapme

5. Add this line to the end of /etc/rc.d/rc.local: swapon /var/swapme This will enable the new swap file each time your NetMAX reboots.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
After configuring a second Ethernet interface, one of my Ethernet interfaces seems to stop working.
Applies to:  NetMAX FreeBSD Bld475
             NetMAX Linux 2.0.37 - 4.0x
      
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You may encounter this problem when assigning IP addresses on multiple Ethernet interfaces that are placed on the same logical network. For IP routing to function properly, multiple broadcast interfaces (ie. Ethernet) may not be on the same logical network. This condition is checked for and disallowed on NetMAXes > BLD475.
    Change the IP assignment of one of the Ethernet interfaces so that it 
is not on the same logical network.
    Here's an example:
    BAD:
      Ethernet interface    IP address       Netmask
      xl0                   192.168.0.1      255.255.255.0
      xl1                   192.168.0.2      255.255.255.0
    Interface xl0 is on the network 192.168.0/255.255.255.0, and so is xl1.
CORRECT: Ethernet interface IP address Netmask xl0 192.168.0.1 255.255.255.0 xl1 192.168.1.1 255.255.255.0 Interface xl0 is on the 192.168.0/255.255.255.0 network, and xl1 is on the
192.168.1/255.255.255.0 network.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
My SMC EtherPower (DEC 21041A) Ethernet card doesn't work!
Applies to:
                  NetMAX BLD475 

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Some of the DEC cards, looks like 21041A based, have auto-sense problems: they will enable the AUI port, even when it does not have one!

For current users, the fix should be to put the following line into /etc/rc.conf:

  ifconfig_de0="media 10baseT/UTP"
and modify the network_interfaces line to look like:
  network_interfaces="de0 generic lo0"

Or request an update to the 3.3 FreeBSD kernel.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
I'm having problems installing LILO from SCSI, help!
Applies to: NetMAX Linux version 2.0 - 4.01
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Problem: Put an IDE and a SCSI disk in a PC. Tell the BIOS to boot off of the SCSI disk. Install NetMAX/Linux. Reboot. LILO complains that it can't boot Linux.

Now, try reinstalling LILO (or NetMAX/Linux) without the IDE disk. Works just fine!

Once you have LILO installed correctly on the SCSI disk, you can reattach the IDE disk and LILO will continue to work OK.

If you have a SCSI and an IDE drive, and tell the BIOS to boot SCSI first, LILO will have a problem when installing NetMAX/Linux. It won't install correctly. It will try to install on the SCSI disk (i.e. it leaves the IDE disk alone, as it should), but the install fails. You have to deattach the IDE disk in order to get LILO to install on the SCSI disk.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Why can't my ISA card with a non standard address be detected?
Applies to:
                  NetMAX Linux RH52P v2.0 

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Non-standard ISA cards must have their parameters entered in the command line. example:
   LILO: linux ETHER1=smc-ultra,0x300,10

See the advanced configuration information on your NetMAX installation CD-ROM.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Why is LILO incorrectly detecting IDE drives in the BIOS table?
Applies to:
                  NetMAX Linux RH52P v2.0 

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This data is regarding LILO and using it as your boot manager. If you already have LILO installed on a non-NetMAX disk, or in the Master Boot Record (MBR) of a non-NetMAX disk, then you may disregard this information and edit your /etc/lilo.conf to add an entry for the NetMAX disk and partition, and then re-install LILO.

Users who do not have LILO already installed AND have more than one hard drive on their system should read the following information.

The LILO installer (/sbin/lilo), as of version 21, does not correctly determine the number of IDE drives installed in your system's BIOS: it will use the number of IDE drives that the Linux system detects in order to determine the BIOS device number to boot off of. This BIOS device number gets written to a boot block on your hard drive.

So, if you are installing LILO (the NetMAX installer does), and you have more than one drive in your system, you may encounter difficulties if you are installing LILO onto drives other than the first IDE drive.
For example, if you have two drives, one IDE and one SCSI, and you want to install LILO and boot off of the SCSI drive, then you will have to have turned off or unplugged the IDE drive when the system was last booted, so the LILO installer will not count the IDE drive as a BIOS drive. Then, in order to boot off of the SCSI drive, you will have to disable the IDE drive (not the controller!) in the system's BIOS, and enable the SCSI controller's BIOS.
As another example, if you have two IDE hard drives, and you want to install LILO and boot off of the second IDE hard drive, then you will have to have turned off or unplugged the first IDE drive when the system was last booted, so the LILO installer will not count the first IDE drive as a BIOS drive. Then, in order to boot off the second IDE drive, you will have to disable the first IDE drive (not the controller!) in the system's BIOS.

There are alternatives to these methods, if you wish to read the LILO version 21 documentation, located at:

  ftp://tsx-11.mit.edu/pub/linux/packages/lilo/lilo-21.tar.gz
    in the lilo/README file

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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
My Adaptec 2940UW controller isn't working right. What's wrong?
Applies to: All versions of NetMAX
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The Adaptec 2940UW with the BIOS version 1.23 will fail if you format hard drives. It is necessary to flash upgrade it's BIOS to a later version. As of this writing, 2.20.0 is available from Adaptec's web site.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Why is my IDE hard drive experiencing timeouts?
Applies to:
                  NetMAX FBSD32P v2.0
                  NetMAX FBSD33P v2.0
                  NetMAX BLD475

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IDE hard drive timeouts may occur during initial NetMAX install/extraction. This is because some motherboards / drive combinations can not handle the new DMA to IDE drives. Disable this by setting the flags on the wdc0 and wdc1 devices to "0x80ff80ff" using the Advanced Configuration (Appendix A).
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I set up my Diamond Video card for XWindows?
Applies to: NetMAX Linux RH52P v2.0
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XWindows Setup for Diamond Stealth Video card with 2Mb VRAM and TI RAMDAC

The EZXconfig setup does not work with the aforementioned card.

In order to setup XWindows using this video card, a little extra effort is required. You must run XF86setup instead of EZXconfig. Configure your mouse so you can manuver through the interface easier. Click on the 'Diamond Stealth 64 Video VRAM (TI RAMDAC)' entry, and do a detailed setup of the card. The chipset you should choose is 'S3_Generic'. The clockchip and the RAMDAC are both probably 'TI3026', but look at the TI chip on your card to make sure.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Booting NetMAX gives you "LI" and hangs.
Applies to: NetMAX Linux RH52P v2.0 - 4.0x
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When booting NetMAX/Linux, you can get an "LI".
Changing the BIOS geometry will help this.

1) If SCSI, toggle the value of "Large Hard Drive (> 1 Gb) Translation".

2) If IDE, try setting the "Mode", using the BIOS setup, of the boot drive to "LBA", and also try "CHS".
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I get my PCI modem to work with NetMAX?
Applies to: NetMAX L22Pv2.2 Only.
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Configuring Actiontec PCI56012 Call Waiting Modem (PCI UART modem) Requires NetMAX L2.2Pv2.2 and setserial (setserial-2.15-2.i386.rpm)

1. Install setserial.

You can install setserial from Home|Services|Package Management

Click on ADD, select the category Applications/System, check the box next to setserial, and click on CONTINUE.

2. Configure Modem - (configure per manufacturers instructions see below)

3. Setup Modem in NetMAX Interface

From Home|Network|Interfaces click on the pencil next to ttySx (where x is the serial port that is detected with the modem)

Click on the SELECT button next to Current Configuration, check the box next to the "Generic 115200", then click on the pencil next to this modem and go to the Intialization Tab.

Click on the pencil next to the initialization sequence and edit it to read ATZ

Click on STORE, then SELECT, then STORE, then COMMIT, and commit your changes.

To our knowledge, this is the only PCI modem that Linux supports.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Problems with RH6.1 on Supermicro P6 motherboards
Applies to: NetMAX 3.x
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For RH6.1 on Supermicro P6 series Motherboards, you need to set to Fail Safe in the Bios, otherwise it locks (APM and sleep modes). The same problems did not exist with RH5.2.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
When using Dialpad.com through my NetMAX Fire Wall, I can't hear the remote end of the connection.
There are three things that you need to check:

  1. Ensure that you are running the latest version of NetMAX, or have installed the "Port Forwarding" update available at ftp://ftp.netmax.com
  2. In your Fire Wall configuration, you'll need to enable UDP: 51200, 51201, and TCP: 51210
  3. Setup Port Forwarding (Traffic Rerouting) for these ports in Home|Network|Traffic Rerouting.

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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
I can't get the "external" NIC on my NetMAX machine to connect to my ISP and the Internet.
Applies to: All versions of NetMAX
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Some ISP's require that you use a NIC provided by them, as they will only assign an Internet accessible IP address to network cards that have a MAC address that is on their list. You may want to ensure that you are using the NIC provided by your ISP as your "external" NIC, or contact them for more information.

Also, some ISPs simply require that you register your NIC with them before using it. You can call them and if this is the case, they will instruct you on the procedure.

Also, check that all connections are good by looking at the lights on the NIC and/or the switch or router.

If you are using a DSL connection that requires software authentication, it may not be possible to use NetMAX. This is not common, but if its the case, we suggest you find a different ISP, or look at other Network topology options.

There are a variety of other possible problems, so if none of this helps, please call technical support and open a support incident.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Why is my FreeBSD NetMAX machine detecting more devices than I have?
Applies to: FreeBSD NetMAX
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You may have specified the "-v" option from the boot prompt. During the boot, NetMAX will parse messages from the boot process to determine which devices are present. The extra, verbose messages are confusing the parser. This issue will be addressed in a future version.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I change the IP address of my NetMAX machine?
Applies to: NetMAX 4.0x and later
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If you are changing one IP address to another in the same subnet, simply go to Network->Interfaces->Edit Interface, manually change the address, and do a Commit.

If you are changing multiple IP addresses on an interface, or changing to an IP on a different subnet, you will need to follow these steps. Due to many input validity checks (for safety), its not possible to just change the address outright.

  1. Go to Network->Interfaces->Edit Interface
  2. Change the NetMAX to 128.0.0.0 and click Store
  3. Click the Edit button to return to the Edit Interface screen
  4. Add the new IP addresses to the list of IPs and click Store
  5. Go to Network-Routing
  6. Change the IP address of your default router to its new value and click Store
  7. If your DNS servers are also changing, then navigate to Network->DNS
  8. Change the DNS IP addresses to their new values and click Store
  9. Go to Network->Domains
  10. Change the IP ranges on your domains to the new IP range and click Store
  11. Go to Network->Naming
  12. Change the IP addresses associated with your hostnames to their new IP addresses and click Store
  13. Go back to Network->Interfaces->Edit Interface
  14. Remove your old IP addresses
  15. Change your netmask back to its correct value
  16. Store and Commit the changes
  17. Physically plug your NetMAX into the new device (cable modem, router, etc...) if necessary
  18. After waiting an appropriate amount of time (a few minutes), log into the NetMAX interface and test that everything is working properly
  19. If you are still having problems, give us a call and we'd be happy to help out.

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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
Do changes made from the command line automatically appear in NetMAX?
Applies to: NetMAX 4.0x
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No.  

In fact, such changes may later be overwritten by NetMAX.

Since a NetMAX administrator may wish to configure specific
options from the command line, we have provided a tool to 
protect the command line changes from being overwritten by NetMAX.

In the /etc directory, there is a file called commit.conf.
Use this file to tell NetMAX not to modify specific files and/or directories.

The syntax of this file is explained withing /etc/commit.conf.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I enable telnet on my NetMAX machine?
Applies to: NetMAX 4.0x
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Telnet has been disabled on NetMAX version 4.0x. We recommend that customers use ssh as a replacment. Its much more secure and nearly always a better alternative. We recommend PuTTY for use as a Windows client, as its free and reliable.

However, if you wish to enable telnet and are aware of the ramifications, follow these steps:

  1. Edit the file: /etc/xinetd.d/telnet
  2. Change "disable = yes" to "disable = no"
  3. Restart xinet.d. This is most easily done by going to Services->FTP, and without changing anything, choose Store, then choose Commit.

Note that this change may get overwritten during future NetMAX updates. In that case, you will need to repeat this process after the update.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I change the hostname of my machine?
Applies to: NetMAX version 2.0 - 4.0x
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  1. Access the NetMAX interface.
  2. Select Home | Network | Naming
  3. Fill in the appropriate information (host name, domain name, IP address, etc.).
  4. Ensure that the hostname you want is at the top of the list of hostnames by moving it up or down if necessary.
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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
How do I change the IP address(es) on my NetMAX machine?
Applies to: NetMAX 4.0x and later
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If you are changing one IP address to another in the same subnet, simply go to Network->Interfaces->Edit Interface, manually change the address, and do a Commit.

If you are changing multiple IP addresses on an interface, or changing to an IP on a different subnet, you will need to follow these steps. Due to many input validity checks (for safety), its not possible to just change the address outright.

  1. Go to Network->Interfaces->Edit Interface
  2. Change the NetMAX to 128.0.0.0 and click Store
  3. Click the Edit button to return to the Edit Interface screen
  4. Add the new IP addresses to the list of IPs and click Store
  5. Go to Network-Routing
  6. Change the IP address of your default router to its new value and click Store
  7. If your DNS servers are also changing, then navigate to Network->DNS
  8. Change the DNS IP addresses to their new values and click Store
  9. Go to Network->Domains
  10. Change the IP ranges on your domains to the new IP range and click Store
  11. Go to Network->Naming
  12. Change the IP addresses associated with your hostnames to their new IP addresses and click Store
  13. Go back to Network->Interfaces->Edit Interface
  14. Remove your old IP addresses
  15. Change your netmask back to its correct value
  16. Store and Commit the changes
  17. Physically plug your NetMAX into the new device (cable modem, router, etc...) if necessary
  18. After waiting an appropriate amount of time (a few minutes), log into the NetMAX interface and test that everything is working properly
  19. If you are still having problems, give us a call and we'd be happy to help out.

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(Answer) (Category) NetMAXFAQ : (Category) Configuration :
DSL/Modem and NetMAX
With the advance technology of DSL/Modems they are now coming configured with NAT and Firewall. The problem occurs when you try to connect your DSL/Modem to your NetMAX server. The two factors that will cause connection issues are: 1. NAT 2. Firewall settings
What is NAT and how does it protect my network? Network Address Translation (NAT) is a level of security, which masks the private IP addresses of the PCs on your network with a single public IP address. With NAT, the private IP address of any PC on your network is never transmitted over the Internet. If my DSL Modem act as a firewall? Yes. The DSL Modem provides security through the NAT firewall, which acts as a physical barrier between your network and the Internet.
To resolve this issue: 1. Disable the NAT interface within the DSL/Modem interface via web browser. 2. Disable the Firewall completely in the DSL/Modem interface via web browser. 3. Unplug your DSL/Modem and power down the NetMAX server and then power up the DSL/Modem and then the NetMAX server. 4. If you haven’t already login into the NetMAX interface and go to Home/Network/Interfaces/Eth (WAN) and select NAT option store and commit.

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