NetMAXFAQ : Configuration : I can't get the "external" NIC on my NetMAX machine to connect to my ISP and the Internet.
	Applies to: All versions of NetMAX address-suppressed
	Some ISP's require that you use a NIC provided by them, as they will only assign an Internet accessible IP address to network cards that have a MAC address that is on their list. You may want to ensure that you are using the NIC provided by your ISP as your "external" NIC, or contact them for more information. Also, some ISPs simply require that you register your NIC with them before using it. You can call them and if this is the case, they will instruct you on the procedure. Also, check that all connections are good by looking at the lights on the NIC and/or the switch or router. If you are using a DSL connection that requires software authentication, it may not be possible to use NetMAX. This is not common, but if its the case, we suggest you find a different ISP, or look at other Network topology options. There are a variety of other possible problems, so if none of this helps, please call technical support and open a support incident. address-suppressed

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